Placing orders for international delivery
Our regular business hours are 9 a.m. to 5 p.m. (Eastern time) Monday through Friday.
ON OUR WEB SITE: www.townsends.us.
Web orders are processed during regular business hours. Stock items are sometimes shipped within a single business day. If you need to change anything on your order or you need delivery by a particular date, please call or email us. Note that the order totals shown on our web site do not include any local duties, taxes, or fees which may be payable to receive your order when it arrives in country. Our staff will communicate with you about your order via e mail if additional information is needed to complete your order. Please add our email address, firstname.lastname@example.org, to your email address book to aid in this process.
There are generally three shipping classes available for international orders:
First Class USPS: The tracking on this class is not as detailed as Priority or Express. Shipping time can vary widely and generally ranges from two to eight weeks. Please do not select this class if you have a need date for your order.
Priority USPS: Shipping time for this class generally ranges from one to three weeks.
Express USPS: Shipping time for this class generally ranges from five to ten days depending on the country.
Estimated shipping times do not include delays caused by customs.
If you would like to discuss shipping your package by UPS or FedEx please email us at email@example.com to request a quote.
MAIL ORDERS: We are happy to quote orders by phone or email before you complete your order form. We can also email a quote for you to print and include with your payment, please provide payment in USD. Note that the order totals shown in our quotes do not include any local duties, taxes, or fees which may be payable to receive your order when it arrives in country.
Mail completed order form and payment to:
P.O. Box 415
Pierceton, IN 46562-0415