International Orders

Placing orders for international delivery

Please be aware that international shipping has changed in the last few years, there are longer delays in delivery and you may be subject to tax and duties that could be up to 50% of your total.

BY PHONE: 574-594-5852 or 800-338-1665 (Canada only)

Our regular business hours are 9 a.m. to 5 p.m. (Eastern time) Monday through Friday.

ON OUR WEB SITE: www.townsends.us.

Web orders are processed during regular business hours. Stock items are sometimes shipped within a single business day. If you need to change anything on your order or you need delivery by a particular date, please call or email us. Note that the order totals shown on our web site do not include any local duties, taxes, or fees which may be payable to receive your order when it arrives in country. Our staff will communicate with you about your order via e mail if additional information is needed to complete your order. Please add our email address, international.orders@townsends.us, to your email address book to aid in this process.

SHIPPING CLASSES:

There are generally two shipping classes available for international orders:

Priority USPS: Shipping time for this class generally ranges from ten days to six weeks. (For Australia and New Zealand, 6 weeks to three months)

Express USPS: Shipping time for this class generally ranges from five to fourteen days depending on the country. (For Australia and New Zealand, 10 to 20 days)

Estimated shipping times do not include delays caused by customs.

If you would like to discuss shipping your package by UPS or FedEx please email us at international.orders@townsends.us to request a quote. These shipping classes will have separate courier fees that will be charged upon delivery.

SENDING AN ORDER AS A GIFT:  We can send a card with a note along with the order, but we are not able to omit the packing slip with prices on it per custom's requirements of a business. Additionally, we cannot send it as a gift on our end, because as a business it is not a gift from us. This means the receiving person may be subject to the taxes and fees required by the country. If you order the items to be shipped to you and send it yourself through your local post, you can mark the package as a gift. The taxes and fees shouldn't be collected, but it's not guaranteed. 

MAIL ORDERS: We are happy to quote orders by phone or email before you complete your order form. We can also email a quote for you to print and include with your payment, please provide payment in USD. Note that the order totals shown in our quotes do not include any local duties, taxes, or fees which may be payable to receive your order when it arrives in country.

Mail completed order form and payment to:

Townsends
P.O. Box 415
Pierceton, IN 46562-0415
USA