Guarantee and Returns Policy

We will accept returns for an exchange or refund of the product price within 30 days from delivery. Return shipping fees and insurance is the responsibility of the buyer.

We reserve the right to assess a restock fee on items that are not returned in purchased condition, this includes returning them in their original packaging. Restock fees are decided on a case-by-case basis. Items that are returned in less than pristine condition, returned laundered, or altered in any way, will be returned to the buyer at the buyer’s expense.

Custom items are generally not returnable, but we may make an exception. A potential custom item return always needs to be discussed with Customer Service prior to returning. If we allow a return, there will be a minimum 20% restock fee, and you will no longer be able to order custom clothing from us. The garment will not be remade in the customization. Additionally, if you return a custom item without prior authorization, we may ask that you pay the shipping so we can return it, if we don't take it back for a restock fee.

We do not refund shipping charges. Shipping fees will be assessed if we are asked to include additional products with an exchange shipment. Please include the buyer’s contact information with all returns. If in doubt, call us. Our return form is available in our print catalog or as the second page of this downloadable, printable form here.